At xmaxtv.com, we provide high-quality IPTV services to our customers. However, we understand that there may be instances where a refund or replacement is required. Please carefully review our refund and cancellation policy below.

General Refund Policy

• Refund requests must be made within 7 days of the purchase date.
• Refunds are not possible after the 7-day window, regardless of the circumstances.

Refund Eligibility

Refunds may only be considered under the following rare circumstances:

• Non-delivery of service: If your order was not processed or your service was not activated within the stated delivery timeframe (usually within 12–24 hours).
• Technical issues: If there are verified, unresolved technical problems with your IPTV service and our support team is unable to resolve the issue within 48 hours.
• Duplicate payments: If you were charged more than once for the same service.

Non-Refundable Services

All IPTV subscriptions, reseller packages, and digital products sold through xmaxtv are non-refundable once the service has been delivered, activated, or accessed.

Refund Process

• To request a refund, please email contact@xmaxtv.com with the following information:
  • Order number
  • Reason for refund
  • Proof of purchase (e.g., invoice or receipt)
• Once the refund is approved, it will be processed within 7–10 business days, depending on your payment provider.

Contact Us

Email: contact@xmaxtv.com